Privacy Policy & Data Governance

NEO LIFE SCIENCES PVT LTD (“Neo Life Sciences”, “Company”, “we”, “us”, or “our”) is a specialist B2B pharmaceutical trading and international export enterprise registered in Hyderabad, Telangana, India. We are dedicated to respecting and protecting the privacy, commercial confidentiality, and personal data of our corporate clients, healthcare distributors, authorized importers, and website visitors.

This Privacy Policy sets out the principles and practices governing our collection, storage, processing, transfer, and disclosure of information obtained through our official website (neolspharma.com), electronic correspondence, procurement forms, and associated B2B communication channels.

As an international B2B pharmaceutical trading firm, we primarily collect information required to evaluate, formulate, and execute international commercial transactions and regulatory clearances. This includes:

• Corporate & Representative Identifiers: Name, corporate email address, business telephone/WhatsApp numbers, job title, company name, corporate address, and registered destination country.
• Sourcing & Commercial Specifications: Inquired pharmaceutical categories, therapeutic volumes, target dosage forms, private label requirements, and destination Ministry of Health (MOH) import criteria.
• Regulatory Documentation Data: Common Technical Document (CTD) dossier requests, Certificate of Analysis (COA) specifications, Certificate of Pharmaceutical Product (COPP) requirements, and import license details.
• Technical & Analytical Data: IP address, browser type, device information, referring URLs, and engagement metrics collected via standard web server logs and analytical cookies.

We recognize the highly confidential and sensitive nature of pharmaceutical procurement, product dossiers, proprietary formulations, and competitive pricing schedules.

All proprietary technical documentation—including Drug Master Files (DMF), stability study records, manufacturing site master files, and client-specific packaging designs—is handled under strict non-disclosure obligations and accessible solely by accredited regulatory affairs specialists and authorized logistics personnel.

We process your personal and corporate data under the following legitimate legal grounds:

• Performance of a Contract or Pre-Contractual Steps: Processing quotes, verifying purchase orders, preparing shipping manifests, and managing B2B account relations.
• Statutory & Regulatory Obligations: Compliance with Indian pharmaceutical export regulations, Directorate General of Foreign Trade (DGFT) rules, customs declarations, and international drug safety reporting requirements.
• Legitimate Business Interests: Preventing fraud, enhancing website security, evaluating service performance, and maintaining commercial records.
• Explicit Consent: Where you have provided direct consent for specific transactional or informational updates.

Information collected by Neo Life Sciences is utilized exclusively for:

• Reviewing and responding to B2B sourcing inquiries within our 24–48 hour service standard.
• Compiling regulatory dossier packages (CTD/ACTD formats) and coordinating Certificate of Origin / COA verifications.
• Facilitating international cold-chain freight, customs documentation, and logistics dispatch.
• Conducting supplier qualification, batch quality control, and pre-shipment inspections.
• Fulfilling statutory tax, export clearance, and audit record-keeping obligations.

We do not sell, lease, rent, or trade your corporate or personal information to any third parties for marketing purposes.

We only disclose relevant data to trusted partners strictly necessary for executing your pharmaceutical sourcing and export transactions:

• Licensed Manufacturing Partners: WHO-GMP/ISO certified manufacturing laboratories contracted to supply your ordered batches, bound by strict confidentiality agreements.
• Logistics & Cold-Chain Carriers: Accredited international air/sea freight forwarding agents and customs clearing brokers handling physical transit.
• Government & Regulatory Authorities: Indian customs authorities, DGFT, destination Ministries of Health, and law enforcement agencies when mandated by statutory law.

As an enterprise exporting to over 50 countries, your data may be transferred to and processed in countries outside your jurisdiction. We take all reasonable administrative, technical, and contractual measures to ensure that your data receives an adequate level of protection irrespective of where it is processed, adhering to internationally recognized standards including the Indian Digital Personal Data Protection Act (DPDP) and EU General Data Protection Regulation (GDPR) standards where applicable.

We implement comprehensive technical and organizational safeguards—including SSL/TLS 256-bit encryption for data in transit, firewalled server infrastructure, encrypted database storage, and role-based access controls—to protect against unauthorized access, loss, alteration, or misuse.

Commercial and transaction records are retained for the duration required to fulfill contractual obligations, comply with pharmaceutical regulatory retention periods (e.g., batch traceability timelines), and meet statutory Indian tax and export record-keeping mandates.

Our website uses essential technical cookies necessary for core website operation, security, and session management. We may also use privacy-respecting analytics tools to measure traffic trends, popular product categories, and site performance. You may configure your web browser to block or alert you about cookies; however, certain site features may have reduced functionality.

Depending on your jurisdiction, you hold specific legal rights concerning your personal data:

• Right to Access: Request confirmation of whether we process your data and obtain a copy.
• Right to Rectification: Request correction of inaccurate or incomplete corporate/personal information.
• Right to Erasure: Request deletion of your data where continued retention is not mandated by pharmaceutical or statutory export laws.
• Right to Restrict or Object: Restrict or object to specific processing activities.
• Withdrawal of Consent: Withdraw previously given consent for commercial communications at any time.

To exercise any of these rights, please contact our Data Privacy Desk at info@neolspharma.com.

Neo Life Sciences is a B2B trading and export entity. Information on this website is intended solely for qualified commercial entities, institutional buyers, and licensed importers. We do not provide clinical medical advice, diagnose health conditions, or sell prescription drugs directly to individual consumers or patients.